Yesterday I took care of this sweet little old lady, Mrs. M, with a gorgeous foreign accent. She said, “I’d like to put a word in for my aide last night.”
“Sure, if you tell the manager she was good, the aide will be rewarded.”
“Well, I could do that, but what I would like to ask is if you will do me a favor. Can she have the night off tonight? She had such a stressful night last night.”
Um, no. Sarah will have to come in tonight and work her tail off all night, just like last night.
But what a sweet lady! Going in her room and helping her with even the simple stuff was such a joy. I wish she could teach the other patients that being kind to the staff has its benefits. Mrs. M, no matter how busy I am, I will gladly bring you fresh coffee, fluff your pillow, and listen to your stories of your childhood!