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Patient Communication

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Unfortunately, this post is not original to me. My mother, who is also a nurse, emailed it to me. Not sure of its origin.

A sweet grandmother telephoned St. Mary’s Hospital. She timidly asked, “Is it possible to speak to someone who can tell me how a patient is doing?”

The operator said, “I’ll be glad to help, dear. What’s the name and room number?”

The grandmother in her weak, tremulous voice said, “Samantha Chase, Room 203.”

The operator replied, “Let me place you on hold while I check with her nurse.”

After a few minutes the operator returned to the phone and said, “Good news.  Her nurse has told me that Ms. Chase is doing very well. Her blood pressure is fine. Her blood work just came back as normal and her physician, Dr. Kohler, has scheduled her to be discharged Tuesday.”

The grandmother said, “Thank you. That’s wonderful! I was so worried! God bless you for the good news.”

The operator replied, “You’re more than welcome. Is Ms. Chase your sister?”

The Grandmother said, “No, I’m Samantha Chase in 203. No one tells me $^!# around here.”

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